Simple Purchase Guidelines:
Step 1: Register as ESNClothing Fashion member for free.
Step 2: Login as a member.
Step 3: Select your favor products from our list and add them onto your shopping cart.
Step 4: When finish your online shopping, press [Checkout].
Step 5:Free shipment for purchasing only applicable within Malaysia. For Overseas Customers, shipping cost will be auto calculate, should you need futher informations, please contact our Customer Service Representative about shipping fee to your destination.
Step 6: Follow the guideline to settle the payment.
(Attention: If you finished payment through PayPal, remember to press [Return to ESNClothing.com] and go back to our Thank You page in order to empty your shopping cart, and confirm the order).
Step 7:Our Customer Service Representative will contact you regarding stocks immediate availability and delivery details once payment done.
Step 8:Tracking number will be sent to you when parcel is delivered. You may login to www.skynet.com.my and entered the tracking number to view the details.
PayPal (3% surcharge transaction fees)
- Credit Card Payment (Year 2011 onwards, we accept MYR and USD for using this payment method);
- Bank TT/online transfers payment (No additional transaction charge for Ringgit Malaysia payment. 3% exchange rate surcharge for payments in other currencies.).
Please take note that if you are paying using your friends, family, etc. Maybank or HSBC account, please email us a screen shot of the transaction receipt at email@example.com. This is for us to verify the transaction.
All payments must be submitted before batch closing date. If payment has not been received after 2 weeks upon batch closing date, your order consider void.
Please DO NOT purchases my item if you do not intend to follow up with payment.
Once we have received your payment, we will send an email notification to you and will update the order status from Pending to Processing.
Shipping & Handling
We ship worldwide.
The system will AUTO calculate the shipment charges based on the quantity items in your order.
*Free shipment for purchasing RM 80 & above only applicable within Peninsular Malaysia
*Free shipment for purchasing RM 120 & above only applicable within Sabah & Sarawak
*For International Customers, the system will auto calculate the shipment charges. There will be 2 shipment options available. (EMS service and Normal Registered Post)
We will ship immediately in 5 business days upon receiving stocks from our manufacturers.
Estimated arrival time (only applicable within Malaysia)
Other brands (except listed below) will arrive within 2.5 weeks or earlier upon batch closing date.
RJ Story (Code RJ ) will arrive within 3 weeks or earlier upon batch closing date.
Tokyo Fashion Co ( Code : FT ) will arrive within 3-4 weeks upon batch closing date.
Ready stocks will arrive within 1-2 days (West Malaysia), 3-4 days (East Malaysia).
All orders are shipped via trusted courier services; you will receive a tracking number.
You may be subject to import duties, VAT, taxes, and/or customs fees which may be imposed by your local government when you receive your package. You are responsible for paying any additional charges for customs clearance. Please contact your local post office or customs office to inquire about these charges. (Attention: This will only apply to customers outside Malaysia).
Delivery time frame for International Customer : http://www.pos.com.my/pos/appl/business/international_delivery_standard.html
* For all shipments:
- We will NOT BE responsible for packages lost in the mail.
Exchanges and Returns
We check all our products for quality and defects before sending them out. All items are in perfect condition as we deliver them out.
However, if there is defect, we will only accept return within 5 working days (domestic customer) and within 18 working days(international customer) from the day we courier the item.